Please follow the regular return policy of 30 days past the delivery date. No individual item of a set can be returned as a complete set.

Please see the return guidelines listed below to see if purchased items are eligible for a return. We offer free 30-day returns for all customers in the US, Canada, UK, Australia, and Germany. Shipping fees are non-refundable. Please note that a return shipping fee of $20 is charged for returns shipped from the EU and $30 for all other countries. These return shipping fees are deducted from the refund amount. The return window starts from the day the shipment is delivered/picked up.

To qualify for a return:

•  Items must be in their original condition without signs of wear or damage
•  Items returned by mail must be in all original packaging (tags, box, and pouch included)
• No individual item of a set can be returned for refund, store credit and/or size exchange, and must be returned as a complete set.

All below items are non-returnable:

• Engraved and monogrammed products
• Earrings used to pierce during a piercing appointment
• Gift cards
• Jewelry Care Kit

For purchases made on luceryjewelry.com, you can return your purchases online.

Please have your order confirmation email, order card, or gift receipt ready. Any problems, please email Support@lucery.com.

 

We offer 30-day exchanges for all customers at all of our retail locations. Please have your order confirmation email, order card, or gift receipt ready. To qualify for an exchange, all items must meet the same return qualifications listed in our Returns Policy.

Please note your return will be processed within 7 business days from the time we receive it in our warehouse. Once processed, we will send you a confirmation via email! For more details, please check our Payments FAQs here!

Please ensure to send back the correct and complete item(s) for your return. Due to logistics and customs restrictions, Lucery cannot reship or store non-Lucery items mistakenly sent as returns.